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YOKIT FAQ

What is YOKIT?
Yokit is a digital system that allows Agri-Team Members to populate, review and submit daily Worklogs by mobile app, and managers to automatically
review near-real-time operational information, generate invoices and create payroll reports. Further functionalities, that we think will be very useful, are going to be available soon. In addition, Yokit will be integrated with Xero, Quickbooks and Sage accounting packages in the near-term.
How do I Create an Account?
Register for an account by clicking the “Sign-up” button at the top-right of our homepage and follow the steps including entering
your business’s details and those of your Team Members (if applicable). There is a completely free 90-day trial period to provide you with extra comfort that Yokit fits with your business.
What Payment Methods do You Accept?
Payments will be collected by the international payment processing platform, Stripe, which accepts Mastercard, Visa, and American Express.
How can I upgrade or downgrade my subscription?
At Yokit, we do not have different subscription plans. The standard subscription fee will be required for each and every Team Member added to the subscriber’s account.
How do I cancel my subscription?
Email hello@yokit.co.uk
Can I get a refund?

Given our extensive trial period and monthly subscription payment plans, we do not offer refunds.

What are the key features of the platform?
i.
Worklogs – using Yokit’s unique mobile app, Team Members can record field and yard work information such as farm/customer business, location/field reference, normal time hours, overtime hours, acres covered, diesel used and equipment utilised. On submission, the daily worklogs are immediately transferred to the office system for review and analysis.
ii.
Invoicing – automated invoice generation by selecting desired customer, Team Member Worklogs and inputting pricing/rates.
iii.
Payroll – automated payroll report generation for workforce utilising Worklog overtime data.
iv.
Holiday Tracker – Team Members can search for and request annual leave days via the Yokit mobile app, these are then reviewed by management, who can assess relative to live holiday balances, other Team Member holidays and upcoming work.
Can I customise the platform to fit my needs?
i.
No, the structure of the platform is fixed for all users, however you should fully populate your profile to ensure Yokit delivers maximum usefulness to your business. Information such as, field references, your primary equipment (typically tractors) and secondary equipment
(typically implements such as ploughs) will make the system function optimally.
ii.
In addition, we are open to your suggestions on system improvements.
Does the platform integrate with other tools or software?

Yokit will be integrated with key accounting systems such as Xero, Quickbooks and Sage in due course – allowing key financial information to flow seamlessly into your accounting and payroll packages. At present, invoices and payroll reports can be entered into these accounting systems by current methods

How can I contact customer support?

Please email hello@yokit.co.uk or use the link in the footer.

What is the response time for support inquiries?
We appreciate problems need to be resolved during peak work seasons, therefore, we commit to responding within one business day (Monday-Friday, excluding UK public holidays) and will endeavour to respond well within that.
Is there a knowledge base or documentation available?

Yes, each landing page features a ‘help video’ link on the left hand sub menu.

Are there any additional support fees?

No, we do not charge additional support fees.

Do you comply with data protection regulations (e.g., GDPR)?

Yes

Is my data encrypted?

Data is protected via AES-256 encryption.

Do you perform regular backups?

Backups are carried out daily.

What are the system requirements to use the platform?
Minimal requirements for desktop use: 4gb RAM, 1024×768 display, AMD/Intel/Apple Processor.
Which browsers are supported?

Chrome, Safari, Firefox, Brave.

Is there a mobile app available?

Yes, for both iOS and Android.

Does the platform work on both Mac and Windows?

Yes – via appropriately supported browsers.

Do I need to install any software or plug-ins?

No

What are the available pricing plans?

Yokit offers one standard plans based on the number of Team Members added to the account holder’s profile – see our homepage for more details.

What features are included in each plan?

The full range of features are available under the standard plan.

Is there a free trial or a freemium version?

A 90 day free trial is available for each subscriber.

Are there any hidden fees?

No, there are no fees in excess of the standard subscription fee.

How do I change my account settings?
Please login, select Subscription in the menu then navigate to Account.
How do I reset my password?
Please login, select Subscription in the menu then navigate to Account. Click the ‘change password’ link on this page.
Can I add or remove team members?
Yes, you can add / remove Team Members very simply through the Team Members tab. On adding a Team Member, that individual will
receive an email with a link to download and set up the mobile app. On removing a Team Member, that individual’s account will cease to be live, they will instantly cease be able to access any data previously submitted.
How do I manage user permissions?
Please login, select Employees in the menu. You can grant access to your team as well as remove.